In short
The free 5 minutes appear on your balance right after email confirmation. Until the email is confirmed the balance is 0, and the plan card shows a "Confirm email" button.
The email did not come #
- Check "Spam" and "Promotions"; the sender is Speeek.
- Press "Send again" on the confirmation page. A resend is available after a short pause; the timer is shown under the button.
- Check that the address in "Account" has no typo. If it does, register again with the correct address.
- Corporate mail sometimes drops emails from new senders: try a personal address or sign in with Google. With such a sign-in the email is confirmed at once.
If there is still no email after 15 minutes, write to support with the account address and we will confirm it manually.
The email is confirmed, but there are no minutes #
- Refresh the account page: the balance does not update instantly.
- The 5 minutes are given once per account. If you have already spent them, they are not credited again.
- On Free, "New translation" with a zero balance opens the plans window. That means the trial minutes are used up, see What the free plan includes.