Help
Short answers about translation, voices, the editor, lip sync and minutes.
All sections
Getting started
4 articles
Uploading a video and starting a translation: formats, limits, stepsFormats and limits, what to choose in the form, how long to wait and where to get the result.
Which languages are supported26 source languages and more than 40 target languages. Why Chinese is not a source language and what happens if you pick the same language twice.
How many speakers to set and what happens if you get it wrongThe speaker count works as "no more than". How to fix mixed-up speakers in the editor.
What the free plan includes5 minutes after email confirmation, a first-minute preview with a watermark, how to download without it.
Voices and similarity
3 articles
Why the translated voice does not sound like the original, and how to fix itA clone from the video and your own voice from a clean recording differ in similarity. What breaks a clone and how to get the most out of it.
How to record a sample for your own voiceRecording requirements, what happens after upload and why a voice stays in "Processing".
Accent in the translation: where it comes from and how to remove itA clone speaks a foreign language with the original accent. "Remove accent" makes speech cleaner but lowers similarity.
Translation editor
6 articles
How the translation editor worksEdits save themselves and reach the video after "Re-voice". What you can and cannot do, and for how many days.
Will minutes be charged a second time for edits in the editor?No. You pay for the video once; edits are counted separately and only for the text that is voiced again.
Stress, pronunciation and pausesHow to set word stress, steer intonation and pauses with punctuation, and what to do if that did not help.
Red triangle next to a phrase: the translation does not fit in timeThe translation is longer than the original, the voice is sped up to the limit and lags. How to shorten a phrase yourself or with AI.
Translate a finished video into another languageFrom the editor, without re-uploading. What it costs and what happens to voices and edits.
Background, music, original track and volumeWhich tracks a translation has, how to enable them and tune the volume, why the dubbing is louder or quieter than the original.
Lip sync
1 articleMinutes and billing
3 articles
What uses minutesVideo length rounded up, two languages, re-voicing by characters, lip sync, refund on error.
Subscription: auto-renewal, cancelling, changing plans and refundsWhere to turn off auto-renewal, what happens to minutes at the end of the term, how to buy extra minutes and get a refund.
Account: password, language, emails, deletionHow to change or set a password, switch the interface language, turn off emails and delete the account.
Problems and errors
4 articles
The task ended with an error: what the text means and what to doError messages explained, when a retry helps and when you need support. Minutes are refunded.
The file will not upload, or the "Translate" button is disabledSize and format, dropped connections and VPN, a too-short video, no minutes, a voice that does not speak the language.
The confirmation email does not arrive, the minutes were not creditedWhere to look for the code, how to request it again, why the 5 minutes appear only after confirmation.
What you can download and how long a translation is keptMP4, WAV, SRT in two languages, video with lip sync. Storage and editing periods, deletion.
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