Everything about your subscription is on the "Subscription" page in your account: status, next charge, payment method, auto-renewal, extra minutes and payment history.
Turn off auto-renewal #
In the "Auto-renewal: on" line press "turn off". The subscription and minutes work until the end of the paid period, and there will be no further charges. No separate cancellation email is sent; the status is visible on the same page. You can turn it back on in the same place: "off · turn on".
Your saved card or SBP stays: you can still buy extra minutes with it in one click, and we will not charge it on our own. To remove the payment method completely, turn off auto-renewal first — a trash icon will appear in the "Payment method" line.
The automatic charge happens 3 days before the end of the term; if it fails, we try again the next day, until the term ends. If the card did not work, you get an email with the reason, and the "Next charge" line shows "Renew now" — you can renew manually without waiting for the next attempt. If auto-renewal is off, we remind you by email 3 days before the end of the term; a second email comes only if minutes remain on your balance after the term ends — the day before they expire.
What happens to minutes #
- While the subscription is active, unused minutes roll over to the next month.
- When the term expires without renewal, the subscription is switched off and we keep the remaining minutes for 3 more days: you can’t use them during that time, but if you resume the subscription, they stay on your balance along with the new month’s minutes. After 3 days without renewal the remainder expires.
- To keep the remainder, renew before the end of the term or within those 3 days: the "Renew" or "Resume" button on the "Subscription" page.
Buy extra minutes #
The "Buy minutes" block: packs of your plan at the monthly price, minutes are added at once, the subscription does not change. If a card or SBP is already linked, the payment goes through in one click, with no payment window. The same block appears in the upload window when a video needs more minutes than you have. It works only with an active subscription. On Free minutes cannot be bought, see What the free plan includes.
Change the plan #
- Moving from Start to Pro or Business: the unused remainder is halved, the new pack's minutes are added to it, the term starts over. A minute on Start costs less, so the remainder is recalculated.
- Between Pro and Business in either direction: the remainder is kept in full, and the new pack's minutes are added.
- Downgrading: the remainder is kept in full.
- Annual payment credits minutes for 12 months at once with a 20% discount.
Payment and receipts #
Visa and Mastercard; for Russian cards also MIR and SBP. If a payment did not go through, the "Payment not completed" window lets you try again or choose "Pay another way" — a different payment service opens. The receipt comes to your email from the payment service after the payment. Recent payments with statuses are shown in "Payment history". If a payment is "Not completed" but the money was taken, write to support with the order number. Invoicing for companies: write to support@speeek.io.
Refunds #
A refund covers the unused days of the current period, but no more than the cost of the minutes unused in it. Write to support@speeek.io from the account email; the money returns the same way within 10 days. Details in clause 4.8 of the terms.