Everything about your subscription is on the "Subscription" page in your account: status, next charge, payment method, auto-renewal, extra minutes and payment history.
Turn off auto-renewal #
In the "Auto-renewal: on" line press "turn off". The subscription and minutes work until the end of the paid period, and there will be no further charges. No separate cancellation email is sent; the status is visible on the same page.
The automatic charge happens 3 days before the end of the term. If the card did not work, you get an email asking to renew manually.
What happens to minutes #
- While the subscription is active, unused minutes roll over to the next month.
- When the term expires without renewal, the subscription is switched off and the remaining minutes expire. Resuming the subscription does not bring the minutes back.
- To keep the remainder, renew before the end of the term: the "Renew" button on the "Subscription" page.
Buy extra minutes #
The "Buy minutes" block: packs of your plan at the monthly price, minutes are added at once, the subscription does not change. It works only with an active subscription. On Free minutes cannot be bought, see What the free plan includes.
Change the plan #
- Moving from Start to Pro or Business: the unused remainder is halved, the new pack's minutes are added to it, the term starts over. A minute on Start costs less, so the remainder is recalculated.
- Between Pro and Business in either direction: the remainder is kept in full, and the new pack's minutes are added.
- Downgrading: the remainder is kept in full.
- Annual payment credits minutes for 12 months at once with a 20% discount.
Payment and receipts #
Visa and Mastercard; for Russian cards also MIR and SBP. The receipt comes to your email from the payment service after the payment. Recent payments with statuses are shown in "Payment history". If a payment is "Not completed" but the money was taken, write to support with the order number. Invoicing for companies: write to support@speeek.io.
Refunds #
A refund covers the unused days of the current period, but no more than the cost of the minutes unused in it. Write to support@speeek.io from the account email; the money returns the same way within 10 days. Details in clause 4.8 of the terms.