The "Error" status means processing stopped and the minutes have already been returned to your balance. The error text is behind the "!" icon next to the status: hover over it, or tap it on a phone. A task with an error disappears from the list after a day.
If separating the voice from the background temporarily fails, the service retries automatically. You do not need to restart the video while processing is still in progress.
What the text means #
| Message | What happened | What to do |
|---|---|---|
| Provider network failures | A temporary failure on our side or at the recognition, translation or dubbing service | Run again in 10–15 minutes |
| Service overloaded | The queue for voice separation or recognition is full | Try later |
| There is no speech in the video; There is no speech in the first minute | No speech found in the video (or in the first minute — only it is translated for free): music without words, only sounds, too quiet, or the wrong source language | Check the source language and that there is speech; for a free translation, upload a part where people talk |
| The video has no audio track | The file has only the picture, no sound — there is nothing to translate | Upload a version of the video with sound |
| File corrupted, Invalid file format, File type not supported | The file cannot be read | Re-save as MP4 (H.264 + AAC) or MP3 and upload again |
| YouTube didn't give us the video | YouTube temporarily refused the video (this happens in waves), and the retry 3 minutes later failed too | Try again later, or download the video and upload it as a file |
| Dubbing error, minutes returned | The voice engine could not voice the text | Run again; if it repeats with a clone, pick another voice |
| The voice declined a phrase | The voice service declines some phrases — usually explicit or rude ones | Pick another voice, for example the speaker's own voice from the video, and run again; minutes are already back |
| Speech alignment error, File encoding error | The final file could not be assembled | Run again; if it repeats, write to support |
| Task got stuck during processing | Processing ran for more than 2 hours | Create the task again |
| Translation error | Both translation services failed | Try later |
Lip sync errors are shown inside the editor on the "Lip sync" tab; the translation is not affected, see Lip sync.
If the error repeats #
Write to support in Telegram or at support@speeek.io: your ID from the account, the video name, the error text. If the video is unusual, for example a screen recording or a voice recorder file, attach it: re-encoding to a regular MP4 often helps.
Errors at upload, before launch, are covered in The file will not upload.